Villa Montaña Hotel & SPA

Reservation Policy

Reservation Policy

Check-in: 3:00 p.m.
Checkout: 1:00 p.m.

Guarantee Policy:
Reservations must be guaranteed with a valid and current credit card at the time of arrival or by making a bank deposit. Reservations guaranteed with a charge to a debit card are strictly nonrefundable.

Important: A charge in the amount equivalent to the first night will be made to your credit card as a guarantee 7 days before your arrival in peak season and 3 days before your arrival in off-season. In the case that the card provided is declined, the hotel may cancel the reservation without any responsibility on its part.

Cancellation policy:
Off-season: 72 hours before the date of arrival to avoid charges.
Peak season (long weekends, holidays, October 31, November 1 and 2, December 24–25, 30–31): 7 days before the date of arrival to avoid charges.
Otherwise a penalty for the amount of one night and/or for no show will be charged.

Non-arrival policy:
In the case of non-arrival, one night stay will be charged.

Extra person policy:
Additional adult costs $450 extra per night or $600 for an extra bed.

Minors:
Minors up to the age of 11 years are considered children. Those who are 12 years old or older are charged as adults.

Pet policy:
Pets are allowed for an additional charge of $250 per night, subject to availability. It is important to notify the hotel before your arrival.

Note:
At the moment of check-in an official identification is required, as well as a valid and current credit card (not a debit card) as a guaranteed during your stay, independently of the corresponding charge for the accommodations.

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